Practice Charter

WE AIM

To give  you our best possible care at all times.

To involve you as a partner in your care and to inform you about all aspects of  your management and not to follow a course of management without your consent.

To treat you with courtesy and respect irrespective of your ethnic origin, religious beliefs, gender, personal attributes or the nature of your health problems.

To identify ourselves to you clearly and make it clear how to contact us if needed.

To give  you an appointment with any doctor or nurse within 3 working days and to see urgent problems within 1 working day.

To give you an appointment with the doctor or nurse of your choice within 10 working  days, excluding staff leave periods.

To try to run to time for appointments but if we are delayed for any reason, our staff will inform you if your wait is likely to exceed 30 minutes.

To make  home visits if appropriate for those patients who are too ill or infirm to attend the surgery

WE ASK

That you treat all our staff with due courtesy and respect.

That you follow our advice and ask if any aspect or your management is unclear to you.

That you make every effort to attend surgery rather than ask for home visits. Home visiting is an inefficient use of doctor time and the examination facilities  in most people’s homes do not match those available at the surgery.

That you only use the emergency out of hours service if your problem is genuinely urgent and cannot wait until we are open.  Dealing with non-urgent problems and trivia delays the emergency doctors and may cause unnecessary suffering  for more serious cases. It could also cost lives.

That you are punctual for appointments and cancel them well in advance if they are no longer needed. Missing booked appointments inconveniences us and your fellow patients whose need may be greater than yours.

That you are patient if we are delayed and running behind during surgery. We allow 10 minutes per patient but sometimes problems are more complicated and may take longer to deal with. Remember you too may have a complicated problem some day, which requires more time to sort out.

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